Privacy Policy

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1.          GENERAL GLOSSARY

1.1        For the purpose of these terms and conditions, the following words shall have the following meanings:

1. “Us/we” shall mean Crofts Kitchen Specialist 

2. “Customer/you” the person or organisation for whom we agree to carry out work and/or supply materials

3. “Our representative” shall be the person we send to you to do work.

1.2         You personally will be deemed to be our customer unless it is made clear to us who the customer is and we have confirmation that you have the right to instruct us on their behalf.

2.         ADDITIONAL WORK REQUESTED BY CUSTOMER

2.1       For additional work needed to rectify existing systems to meet current industry regulations, parts, materials and labour will be charged to the Customer with their agreement at the current price/rate quoted.

2.2       The total charge to the Customer will be the time spent by our representative doing the work, parts and materials used. If the required materials are not available locally then they will be ordered, any carriage or postal costs will be charged to the Customer.

3.         QUOTATIONS

3.1       Quotes will include labour and materials. The price will be fixed but manifest errors shall be exempted. Quotes may need to be revised if you change the scope of the work, if there is an increase in the price of materials, or if further works are needed to complete the job.

3.2       All quotations submitted by us remain open to acceptance for a period of fourteen days from the date thereof. The quotation is based upon the conditions:

3.2.1   That the work will be carried out during normal working hours (8.00 a.m. to 6.00 p.m. Monday to Friday);

3.2.2   That we will be given unrestricted access to the premises upon which the work is to be executed; and

3.2.3   That all areas in or on which work is to be executed are fully accessible.

3.3       Acceptance of any quotation constitutes a warranty and representation by the Customer that the requirements of every applicable statute, order-in-council, regulation or direction, bye-law or other lawful requirement or instruction, whether of the Government or any local or other lawful authority, have been complied with and that every necessary licence, permit or authorities that may be required in connection with the work has/have been obtained.

3.4       Supplied kitchens may require full payment prior to delivery, to us or direct to the suppliers.

3.5       A 10% deposit is required when you order your kitchen installation from us in order to secure the booking , this is non-refundable and will be deducted from your final bill.

3.5.1    A 50% deposit is required when booking a specific installation date, this is non-refundable and will be deducted from your final bill.

3.6       If you require us to hold a specific installation date for you in advance of fitting a kitchen deposit payment – as above in 3.4.1 (this is mainly in the case of kitchen projects where sub-contractors working directly for the Customer, especially building works, and any works outside those contracted by Crofts Kitchen Specialist) then a 50% deposit is payable for this installation date, which is non-refundable and will be deducted from your final bill.  If the date specified by the Customer changes, we require a minimum of three week’s notice in writing from the Customer, if the Customer gives less notice than the required three weeks then the 50% deposit will be absorbed as loss of earnings for that week and is deemed outside of the original quotation given for the kitchen installation.

3.7       Unless previously agreed in writing, redundant materials removed in the execution of the contract works shall remain the property of the Customer and will not be cleared from the site by us. Where prior agreement to remove materials has been made, such materials shall be deemed to become our property and responsibility upon removal, and we shall be liable for safe and proper disposal of the said property and shall abide by every applicable statute, council regulation or direction, bye-law or other lawful authority.

3.8       Appliances Installation quotes are excluding connection, further quotes can be supplied and added to the final bill to cover all electrical connections.

3.9       Sink and Tap quotes are excluding connection, further quotes can be supplied and added to the final bill to cover all plumbing connections.

3.10     Facelifts where the worktops are to be replaced a plumber may be required for the safe disconnection/re-connection of all gas/water feeds. Further quotes can be supplied and added to the final bill to cover all plumbing required.

3.11     Pre fit preparations may require a plumber for the safe disconnection/re-connection of all gas/water feeds 

3.8       For supply only kitchens we will have the new furniture delivered to your address, this will be delivered fully wrapped and protected direct from our kitchen supplier.  You are responsible for checking all kitchen furniture and accessories and to report any defects or damages that may be found within 72 hours of delivery to us in writing with photos if requested to keep in accordance with our kitchen suppliers returns and replacement policy.  Anything reported outside the 72 hour deadline will be chargeable to the you and will not qualify for a free replacement.  It is not our responsibility to check any kitchen materials delivered unless we are doing a full supply and installation service.

4           TIMEKEEPING

4.1       We will make every effort to attend each job at the time and date agreed with you. However, we cannot accept any liability for either arriving late or the late delivery of materials.

5           PAYMENT

5.1       All invoices are payable immediately upon delivery to the customer. In the event of payment not being made in accordance with these Conditions, interest will be charge on all outstanding monies at the rate of 4% over the HSBC Bank base rate per month for all consumer contracts and in accordance with statute and commercial guidelines for all business contracts.

6           TITILE TO GOODS

6.1       Goods supplied and delivered/installed by us to you, or your premises shall remain our property and we will continue to have title over them until paid for in full by the customer.

6.2       If you instruct us to do works or buy materials and then cancel, we reserve the right to charge you for the cost of any time and materials incurred by us.

7             10% Discount.

7.1      The discount will be applied to all qualifying kitchens purchased through Crofts Kitchen Specialist. With a minimum of 10 units to a maximum of 30 units. All unit above the maximum will be charged at the standard rate.

7.2      If the kitchen is below 10 units then NO discount can be applied.

8           GENERAL NOTES

8.1       We reserve the right to refuse or decline to undertake any work.

8.2       We reserve the right, at our absolute discretion, to choose who will represent us.

8.3       Bathrooms: Where bathroom cupboards are being installed we require an extractor fan to be installed with the necessary extraction rate based on the room size to remove moisture from the room. Otherwise furniture guarantees could be affected and void if manufacture deems extraction is not sufficient.  We will always advise to install a new extractor or upgrade an existing fan, but if you do not want to take our advice on this aspect of your bathroom cupboards installation we can not be held responsible for any after affects from moisture on any bathroom products installed.

8.4       This contract is subject to the condition that any existing plumbing, electrical or gas system or part thereof, which is to form a part of, or to be used in conjunction with, any installation and/or goods which is/are the subject of this contract, is/are in good working order. No responsibility is accepted for the efficient or effective working of such existing system and/or goods or any part thereof.

8.5       These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Your entering into a contract with us determines your unequivocal acceptance of our terms and conditions and acceptance that these terms and conditions shall prevail over any previous terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you other than those amended and executed by our duly authorised representative and you.

8.6       These terms and conditions and all contracts awarded between us and the Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.

8.7       We are a family run business offering a high quality service if the customer has any issues about the services or products that we have supplied and installed we will do our best to resolve them directly.  If this issue cannot be resolved between the customer and us then the Consumer Ombudsman can intervene to help us come to a satisfactory conclusion for both parties.  See links below.

www.consumer-ombudsman.org/